Thanks for choosing WattCycle. At WattCycle, we're committed to your satisfaction with our product(s). We guarantee that all WattCycle products are strictly tested by our quality inspectors before delivery.

We understand that there may be situations where you need to return or exchange your purchase. The following "Return & Refund Policy" applies to WattCycle products.

Order Cancellation
WattCycle accepts order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund via the original payment method within 10 working days (Due to delays in processing refunds from a bank).

WattCycle cannot cancel the order if the product has already shipped out.

Lost / Damaged Products Received
If the product was not delivered or lost, please immediately contact us. We will inquire about the situation and send you a statement. After you sign and send us the statement, we will re-arrange the shipment of your order.

If the product you received was damaged, or if you received an incorrect or incomplete product, please immediately contact us with proof of videos or pictures and product serial number (This number is on a sticker on the product, below the barcode.). After providing the above certificates and serial numbers, we will provide you with a solution based on the damaged or missing items.

30-Days Money-Back Guarantee
Within 30 days of purchase, if you are unsatisfied with the product and there are no quality issues, you are entitled to a refund upon returning the item in its complete, unused condition with original packaging intact. However, you will be responsible for covering the round-trip costs (including shipping fees and handling charges). Costs vary by country/region. Please contact us to confirm the specific costs..

If 30 days have passed since the purchase, a full refund cannot be offered.

Attention: For products that have been used (Unboxing), WattCycle reserves the right to refuse the return.

Return Shipping Cost
WattCycle Pays For Return Shipping
WattCycle will pay for the cost of return shipping if the reason for the return was the result of our error.

Examples of instances may include:
Item arrived defective and cannot be fixed with a replacement part.
We shipped out the wrong item.
|We shipped it to the wrong address.
|We shipped a duplicate order.

Item malfunctioned during the 30 day returns period. (The customer should install and operate the item properly per the product manual instruction.)

Attention
For items that arrive damaged or are defective, the customer MUST provide videos or photos to support the claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to provide videos or photos of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund within 3 working days.

Customer Pays For Return Shipping
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Fees vary by country, please contact us for specific fees.

Attention
Any order offered with special shipping charges is subject to a deduction from our actual outbound shipping costs.

After the 30-day returns period, customers may use the WattCycle Warranty Policy for repairs if the item is faulty or malfunctioning. Please refer to the WattCycle Warranty Policy for details.

How to Initiate a Return
As we operate multiple warehouses globally, please do not send your purchase back to the manufacturer or the address on the shipping label without prior authorization.

To start a return, please contact WattCycle customer service at:

Email: wattcyclesea@wattcycle.com

If your return is accepted, we will provide you with a return shipping label and detailed instructions. Items sent back to us without first requesting a return will not be accepted.

Return Address
Once authorized, please send your package to our designated return center:

Recipient: W11 
Address: Unit 3 #63 Langka Street, Libtong, Meycauayan City, Bulacan, North Luzon 
Zip Code: 3020 
Phone: 0962 925 4648

 Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wattcyclesea@wattcycle.com.